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Venkateswara Rao, V.
- The Effect of Psycological Empowerment and Commitment of Bank Employees-An Empirical Study of SBI and ICICI Banks
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1 Department of Master of Business Administration, Pace Institute of Technology and Sciences, IN
1 Department of Master of Business Administration, Pace Institute of Technology and Sciences, IN
Source
ICTACT Journal on Management Studies, Vol 5, No 2 (2019), Pagination: 1017-1021Abstract
The Employee Empowerment and commitment in banking sector has become a Buzzword in the recent management trends in both the public and private sector. Employee Empowerment has received wide recognition because it is a fundamental element of managerial and organizational effectiveness that increases when power and control are shared in an Organization. The astonishing development of the banking and financial services across the world has led to consider as one of the imperative contributor of the world gross domestic production. Unlike the developing nations, lots of people are employed in the banking Industry of developed countries. Today managing talent in the banking sector is the most crucial Human Resource Challenge all over the world, and it becomes as the main agenda of top management in every aspect in the predictable future. The ability to achieve competitive advantage through people strategy requires an overall HR approach. In the last two decades with rising Indian’s economy, a significant progress has taken place in Indian Banking sector. In spite of development and opportunities in this sector, it also faces various HR issues which admit key challenge for the Industry in India.Keywords
Gross Domestic Production, Competitive Advantage, Human Resource.References
- R.T.L.M. Mowday and R.K. Steers, “Employee Organizational Linkages: The Psychology of Commencement, Absenteeism, and Turnover, Occupational Psychology”, Academic Press, 1982.
- J. Meyer and N. Allen, “Commitment in the Work Place: Theory, Research and Application”, Sage Publications, 1997.
- Stephen P. Robbins and Seema Sanghi, “Organizational Behavior”, Prentice Hall, 2008.
- Fikri Pala, Semih Eker and Melek Eker, “The Effects of Demographic Characteristics on Organizational Commitment and Job Satisfaction: An Empirical Study on Turkish Health Care Staff”, The Journal of Industrial Relations and Human Resources, Vol. 10, No. 2, pp. 54-75, 2008.
- H.M. Addae, K.P. Parboteeah and N. Velinor, “Role Stressor and Organizational Commitment: Public Sector Employment in St Lucia”, International Journal of Manpower, Vol. 29, No. 6, pp. 567-582, 2008.
- R. Balay and C. Ipek, “Perception of Organizational Culture and Organizational Commitment in Turkish Primary Schools”, Journal of World of Turks, Vol. 2, No. 1, pp. 363-384, 2010.
- I.A. Shah, Z. Fakhr, M.S. Ahmad and K. Zaman, “Measuring Push, Pull and Personal Factors Affecting Turnover Intention: A Case of University Teachers in Pakistan”, Master Thesis, Faculty of Economics and Business Administration, Alexandru Ioan Cuza University, 2010.
- E.A. Locke and D.M. Schweiger, “Participation in Decision Making: One More Look”, Research in Organizational Behavior, Vol. 1, pp. 265-339, 1979.
- K.W. Thomas and B.A. Velthouse, “Cognitive Elements of Empowerment”, Academy of Management Review, Vol. 1, No. 15, pp. 666-681, 1990.
- E.L. Deci, J.P. Connell and R.M. Ryan, “Self-Determination in a Work Organization”, Journal of Applied Psychology, Vol. 7, No. 1, pp. 580-590, 1989.
- B.E. Ashforth, “The Experience of Powerlessness in Organization”, Organizational Behavior and Human Decision Process, Vol. 43, No. 2, pp. 207-242,1989.
- R.T. Mowday, R.M. Steers and L.W. Porter, “The Measurement of Organizational Commitment”, Journal of Vocational Behavior, Vol. 14, No. 2, pp. 223-247, 1979.
- J.P. Meyer and C.A. Allen, “A Three Component Conceptualization of Organizational Commitment”, Human Resource Management Review, Vol. 1, No. 1, pp. 61-98, 1991.
- A.P. Brief and W.R. Nord, “Meaning of Occupational Work”, Lexington Books Publisher, 1990.
- D.K. Carson, P.P. Carson, C.W. Roe and J.B. Birkenmeier, “Four Commitment Profiles and Their Relationships to Empowerment, Service Recovery and Work Attitudes”, Public Personnel Management, Vol. 28, No. 1, pp. 1-13, 1999.
- O. Janssen, “The Barrier Effect of Conflict with Superiors in the Relationship between Employee Empowerment and Organizational Commitment”, Work and Stress, Vol. 18, No. 1, pp. 56-65, 2004.
- A. Kahalel and C.A. Gaither, “Effects of Empowerment on Pharmacists Organizational Behaviors”, Journal of the American Pharmacists Association, Vol. 45, No. 6, pp. 700-709. 2005,
- A.S. King and B.J. Ehrhard, “Empowering the Workplace: A Commitment Cohesion Exercise”, Career Development International, Vol. 1, No. 7, pp. 5-11, 1997.
- M.L. Kraimer, S.E. Seibert and R.C. Linden, “Psychological Empowerment as a Multi-Dimensional Construct: A Test of Constructive Validity”, Educational and Psychological Measurement, Vol. 59, No. 1, pp. 127-142, 1999.
- K. McDermott, H.K.S. Laschinger and J. Shamian, “Work Empowerment and Organizational Commitment”, Journal of Nursing Management, Vol. 27, No. 5, pp. 44-47, 1996.
- A. Suliman, “Is it Really a Mediating Construct? The Mediating Role of Organizational Commitment in Work Climate Performance Relationship”, The Journal of Management Development, Vol. 21, No. 3-4, pp. 170-183, 2002.
- A Study on Awareness of Entrepreneurial Programs and Support among the Women MBA Graduates with Respect to Prakasam District
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Authors
Affiliations
1 Department of Master of Business Administration, PACE Institute of Technology and Sciences, IN
1 Department of Master of Business Administration, PACE Institute of Technology and Sciences, IN
Source
ICTACT Journal on Management Studies, Vol 5, No 3 (2019), Pagination: 1047-1050Abstract
Women are an important part of the society and play a significant role in nation building. Women constitute around 48% of population in India. Equal opportunities need to be provided to them in every sector be it is a science, Technology business etc., for the development of the nation. Their participation is must in the economic activities for increasing productivity, fostering economic growth and ensuring livelihood securities to women which have long remained as a concept among policy makers. In this regard, one area having a significant impact on the economy is Entrepreneurship. In addition to the contribution to the economy, entrepreneurship helps in the generation of employment. This is a vital importance especially in the rising sun state of Andhra Pradesh because of the bifurcation the newly generated state has lost a lot of Industries and increase a lot of unemployment. It is a dangerous situation to the state economy, financially and socially. In this context Government of Andhra Pradesh encouraged Entrepreneurship Development is the Top priority. The government and its Institutions and non-governmental Institutions have providing tremendous opportunities to opening up of enterprises for women. Therefore it is very essential to educate the women by providing formal as well as entrepreneurial education. The present study deals about the awareness about opportunities and support given by government and non-governmental Institutions to women entrepreneurship among the MBA graduates from Prakasam district of Andhra Pradesh. This research is based on the primary Data collected from 100 women MBA graduates. The collected data was analyzed and interpreted by using statistical tools like classification, tabulation, percentage, scaling technique and ANOVA. The study identified and suggested that the educational, governmental and nongovernmental failed to create awareness among the educated women about source, opportunities, programs, and support to become entrepreneurs. There should be increase the awareness level among women MBA graduates about the benefits, support and opportunities provided by governmental and nongovernmental opportunities for the entrepreneur development and there encouraged then to earn self-income for the benefit of the country and state.Keywords
Entrepreneurship, Education, Governmental, Nongovernmental, Women Graduates.References
- A. Fayolle and F.Linen, “The Future of Research on Entrepreneurial Intentions”, Journal of Business Research, Vol. 67, No. 5, pp. 663-666, 2013.
- Economic Survey, Available at: https://www.indiabudget.gov.in/budget2017-2018/survey.asp
- S. Karimi, H.J.A. Birdmen, T. Lans, M. Mulder and M. Chizari, “The Impact of Entrepreneurship Education: A study of Students Entrepreneurial Intentions and opportunity Identifications”, Journal of small Business Management, Vol. 54, No. 1, pp. 187-209, 2014.
- Madan Mohan, “Rural Development and Education”, OMRGS Publications, 2007.
- Sanjay Kousick, “Challenge Faced by Woman Entrepreneurs in India”, International Journal of Management and Social Sciences Research, Vol. 2, No. 2, pp. 1-3, 2013.
- Socio Economic Survey 2015-16, Available at: http://apvision.ap.gov.in/PDFs/Socio-Economic%20Survey_AP-2015-2016.pdf
- A Comparative Study of Corporate Governance Disclosure by Private and Public Sector Banks in India-A Study
Abstract Views :268 |
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Authors
Affiliations
1 Department of Management Studies, PACE Institute of Technology and Sciences, IN
1 Department of Management Studies, PACE Institute of Technology and Sciences, IN
Source
ICTACT Journal on Management Studies, Vol 5, No 4 (2019), Pagination: 1116-1120Abstract
Banking sector have been playing a key role in the development of the Economy. The branch networking and priority sector lending activities, banking sector have been confirmed their socio-economic commitment. One of the major factors which have transformed the Indian Banking Sector has been the launching of economic reasons. The traditional face of Banking is also undergoing a change, from one of mere intermediaries to one of provider of quick efficient consumer-centric services. All the Banks whether public or private have incorporated their vision and philosophy on Corporate Governance disclosures of private and public sector Banks in India. A Disclosure index of 8 broad parameters has been prepared according to the Clause of 49 of the SEBI by using content Analysis. The population for the study is private and public sector banks in India. On the basis of Convenience Sampling method, 3 private sector banks and 3 public sector banks have been taken as samples for study. The private sector banks included in Sample are Axis Bank, HDFC Bank, ICICI. The public sector banks samples are State bank of India, Bank of Baroda, and Central bank of India and z-test statistical tools has been used for this study.Keywords
Consumer Centric Services, Corporate Governance and Economy.- A Industrial Revolution 4.0 - Its Impact on Business Decision Making Models in Supply Chain Management - A Study
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Authors
Affiliations
1 Department of Management and Business Administration, PACE Institute of Technology and Sciences, IN
1 Department of Management and Business Administration, PACE Institute of Technology and Sciences, IN
Source
ICTACT Journal on Management Studies, Vol 6, No 1 (2020), Pagination: 1181-1185Abstract
The Industrial world is on the Brink of its 4th Revolution of Industry 4.0. Industry 4.0 is ushering the next revolution, where both human and machine talent can be brought together on frictionless platforms, to create new Business Models especially in supply chain sector and unlock new frontiers of efficiency. Huge supply chains are involved in the journey of any product takes from inception, to manufacture and then operation. The 4.0 Industrial Revolution is characterized by the convergence of breakthrough Technologies, such as Robotics, Artificial Intelligence, The Internet of Things, Virtual and augmented reality, wearable’s that are transforming productions processes and Business models across different Industries. The objective of this paper is to analyze the Decision making planning being done in this area of Research and provide future insights on how to design proper planning which will reflect the real life scenario.Keywords
Industry 4.0, Transforming Production Processes, Business Models.- Exploring the Relationship between HRD Climate Practices and Job Satisfaction Across Selected Software Companies in Hyderabad - A Study
Abstract Views :112 |
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Authors
Affiliations
1 Department of Master of Business Administration, PACE Institute of Technology and Sciences, IN
1 Department of Master of Business Administration, PACE Institute of Technology and Sciences, IN
Source
ICTACT Journal on Management Studies, Vol 6, No 2 (2020), Pagination: 1204-1207Abstract
The purpose of the paper is to identify the specific dimensions of Human Resource Development Climate (HRDC) that significantly affect Employee Engagement (EE). It places the importance of HRDC in enhancing EE within the public sector in a developing country and finds answer to the question on the dimension of HRDC that causes employees to be engaged. The paper uses a self-designed questionnaire, made up of HRD climate survey and Utrecht work engagement scale to gather data from 355 respondents and analyzed using multiple regressions. Based on the data analyzed, results showed that HRDC has a positive and significant effect on employee engagement. Additionally, it was found that employees are highly engaged in situations where their organization exhibits the HR Mechanism dimension of HRDC. The limitation is, it did not focus on the entire public sector but focused only on civil servants. It is therefore recommended that further studies be carried out with focus on other public sector organizations to confirm or refute the findings. This study adds to the limited literature on HRDC and EE in public sector organizations in a developing country. This finding brings to bear the major dimension of HRDC that managers should focus on improving employee engagement in a developing country, in which a high power distance culture exists.Keywords
HRDC, Multiple Regressions, Job Satisfaction, Climate Practices.- Evaluating Awareness Regarding The Usage Of Library Services By The Department Of Management In Andhra Universty
Abstract Views :116 |
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Authors
Affiliations
1 Department of Management, V.V.M. Aided Degree College, IN
1 Department of Management, V.V.M. Aided Degree College, IN
Source
ICTACT Journal on Management Studies, Vol 6, No 3 (2020), Pagination: 1253-1257Abstract
The Library is placed a pivotal role in now a days in everyday life mainly to take care of collection and provide the references when needed. But continuous changes in developing library information just like digitalization based on Information Communication Technology (ICT). ICT was completely changed the Old structure in to new digital library with worldwide approach. Services also change according to users need based on ICT. Information knowledge awareness is important for Individuals to reach their desired goals. Today ICT is the important component of information access, information dissemination and information communication across the world. In this Article a survey method has been adopted which comprises of questionnaire, to know the information survey among the library users, by applying different search techniques like OPAC, Internet, etc.Keywords
Information Literacy, Library Services, Information Communication Technology- A Study On Employees Commitment And Work Motivation - A Psycological Perspective As A Determinant Of Organizational And Professional Commitment
Abstract Views :295 |
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Authors
Affiliations
1 Department of Commerce, Velidi Venkateswarlu and Mangamma Degree College, IN
1 Department of Commerce, Velidi Venkateswarlu and Mangamma Degree College, IN
Source
ICTACT Journal on Management Studies, Vol 6, No 4 (2020), Pagination: 1297-1303Abstract
The purpose of this study is to investigate the impact of motivating the front line employees of retail stores in Hyderabad on the organizational commitment. The study is aim to appraise the existing literatures and build up the conceptual framework as well as hypotheses. The research was conducted with a convenience sample. A total of 97 respondents have participated in this research survey. Analysis of data and the discussion is included. Data collected were analyzed by the application of statistical tests i.e., Cronbach’s alpha reliability, Pearson correlation and Simple Linear Regression using SPSS 20.0. Results showed that significant impact from employee motivation of front line employees on organizational commitment (affective, normative and continuance). Some important recommendations are also derived from the study.Keywords
Employee Motivation, Organizational Commitment, Affective, Continuance, Normative- A Study On The Impact Of Psychological Factors That Influences Consumer Buying Behavior - An Empirical Application In Andhra Pradesh
Abstract Views :273 |
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Authors
Affiliations
1 Department of Commerce, Velidi Venkateswarlu and Mangamma Degree College, IN
1 Department of Commerce, Velidi Venkateswarlu and Mangamma Degree College, IN
Source
ICTACT Journal on Management Studies, Vol 6, No 4 (2020), Pagination: 1324-1327Abstract
In this study, the influence of psychological factors on consumer buying behavior is investigated. The effect of psychological factors on buying behavior of consumers, who become much more important day by day, is tried to be measured. Andhra Pradesh can be divided in to two regions namely costal Andhra Pradesh and Royalseema. From each region seven provinces are selected by random sampling method. A face to face survey was conducted on 100 people from each province and in total 1400 people participated in the survey. The information obtained from the results are analyzed and interpreted by the computer packet programs.Keywords
Consumer, Psychological Factors, Motivation, Perception, Learning, Beliefs, Attitudes- Exploration of Banking Sector Quality of Services and Customers Satisfaction-A Study on Banks in Prakasam District of Andhra Pradesh-India
Abstract Views :106 |
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Authors
Affiliations
1 Department of Management Studies, Velidi Venkateswarlu and Mangamma Degree College, IN
1 Department of Management Studies, Velidi Venkateswarlu and Mangamma Degree College, IN
Source
ICTACT Journal on Management Studies, Vol 7, No 4 (2021), Pagination: 1466-1470Abstract
A strong and stable banking sector is vital for the development of an economy. An extraordinary development has been noticed in the banking system of India in the last few years. The scenario of the Indian banking sector has changed due to liberalization, globalization, and various financial sector reforms. Now-a-days all public, private and foreign banks play a vital role in retail banking and provide lot of core banking services to all their rural and urban customers to maintain customer loyalty, retention and providing 100% customer satisfaction. But there is some evidence that few public, private and foreign banks do not give importance to their retail customer relating to maintenance of service quality and customer satisfaction. In this regard, this research paper focuses with a purpose to report the findings of existing literature to identify decompose and define the dynamics of quality service and satisfaction of customer towards all banking services in Global scenario including India. Banks are offering a wide range of services, and maintaining standards in delivering the services. Customers are always expecting good quality services from their banks. So, banks also maintaining enhanced quality services to their customers satisfaction and also to face the competition with other banks. In this paper, an attempt has been made to ascertain the level of satisfaction of customers as regards banking services in Prakasam District of Andhra Pradesh of India.Keywords
Service Quality, Customers Satisfaction, Customer Expectations.References
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- Impact of Employee Satisfaction on Service Quality - A Study on Public and Private Banks in Prakasam District of Andhra Pradesh
Abstract Views :89 |
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Authors
Affiliations
1 Department of Management Studies, Velidi Venkateswarlu and Mangamma Degree College, IN
1 Department of Management Studies, Velidi Venkateswarlu and Mangamma Degree College, IN
Source
ICTACT Journal on Management Studies, Vol 7, No 2 (2021), Pagination: 1404-1407Abstract
As economic globalization intensifies competition and creates a climate of constant change, winning and keeping customers has become all the more important. Nowadays banks have realized that cost of attracting a new customer is much more than retaining existing customers, so banks are emphasizing more upon customer satisfaction. These days customers demand for top quality services and products served with minimum wait time, so customers prefer techno- savvy banks as well bankers. At this backdrop, the main problem today before the commercial banks, more particularly the public sector banks in India which were earlier operating in a sheltered regime after nationalization, is their long-run survival, tapping quality customers and forging way ahead by retaining their valued customers. In this study, we use descriptive statistics along with chi-square analysis of variance factors. In the present study we have selected public and private bank at the first stage and in the second stage 5 branches from each bank have been selected. Finally, 10 employees from each branch have been chosen. It is found that the main important influencing factors to the work quality of the bank employees in prakasam District of Andhra Pradesh.Keywords
Employee Satisfaction, Public and Private Banks, Quality ServicesReferences
- A. Ahmad, K. Rehman, I. Saif and N. Safwan, “An Empirical Investigation of Banking in Pakistan based on Perception of Service Quality”, African Journal of Business Management, Vol. 4, No. 6, pp. 1185-1193, 2010
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- Benjamin Schneider, “White: Service Quality”, Sage Publications, 2015.
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- The Role of Management Information System as a Catalyst in Improving Organizational Performance and Effectiveness in the 21st Century - A Study of Tirupathi Administration Revenue Authority in Andhra Pradesh
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Authors
Affiliations
1 Department of Commerce, Velidi Venkateswarlu and Mangamma Degree College,, IN
1 Department of Commerce, Velidi Venkateswarlu and Mangamma Degree College,, IN
Source
ICTACT Journal on Management Studies, Vol 7, No 1 (2021), Pagination: 1366-1370Abstract
Management information system (MIS) produces information products that support many of the day to day decision making needs of managers and business professional reports, displays provide information products satisfy the information needs of decision make at the operational and tactical level of organization that are faced with more structured types of decision situations. Currently the effectiveness of the organization directly related to the appropriate management information system. MIS provides managers with reports and in some cases, on line access to the organization current performance and historical data records. Most of organizations mainly depend up on MIS to process, record store and manipulate accurate data and information for the existence as well as profitability of the organization in processing data into accurate and well defined data, however without applying MIS organization does not have values for profit oriented as well as no profit firms. MIS needs to be strategically managed soaps to bring about sound and profitable organization and thereby increase organizational effectiveness of surviving to increase competitive advantage, to avoid challenges. The key findings indicated that, there is a significant positive relationship between MIS and organizations performance; which implies that the higher the management information systems, the higher the organizations performance.Keywords
Management Information Systems, Organizational EffectivenessReferences
- S.G. Gonfa, “Management Information Systems Availability and Utilization as Factors Influencing Managers in Decision-Making: The Case of Commercial Banks in Ethiopia”, Master Thesis, Masters of Arts in Business Administration, Addis Ababa University, pp. 1-125, 2013.
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- F.A. Adebayo, “Management Information System for Managers”, Green Line Publishers, 2007.
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- Exploration Of Banking Sector Quality Of Services And Customers Satisfaction - A Study On Banks In Prakasam District Of Andhra Pradesh- India
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Authors
Affiliations
1 Department of Management Studies, Velidi Venkateswarlu and Mangamma Degree College, IN
1 Department of Management Studies, Velidi Venkateswarlu and Mangamma Degree College, IN
Source
ICTACT Journal on Management Studies, Vol 7, No 3 (2021), Pagination: 1443-1447Abstract
A strong and stable banking sector is vital for the development of an economy. An extraordinary development has been noticed in the banking system of India in the last few years. The scenario of the Indian banking sector has changed due to liberalization, globalization, and various financial sector reforms. Now-a-days all public, private and foreign banks play a vital role in retail banking and provide lot of core banking services to all their rural and urban customers to maintain customer loyalty, retention and providing 100% customer satisfaction. But there is some evidence that few public, private and foreign banks do not give importance to their retail customer relating to maintenance of service quality and customer satisfaction. In this regard, this research paper focuses with a purpose to report the findings of existing literature to identify decompose and define the dynamics of quality service and satisfaction of customer towards all banking services in Global scenario including India. Banks are offering a wide range of services, and maintaining standards in delivering the services. Customers are always expecting good quality services from their banks. So, banks also maintaining enhanced quality services to their customers satisfaction and also to face the competition with other banks. In this paper, an attempt has been made to ascertain the level of satisfaction of customers as regards banking services in Prakasam District of Andhra Pradesh in India.Keywords
Service Quality, Customers Satisfaction, Customer ExpectationsReferences
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